Welcome to Primasoft Technologies’s Refund Policy, your comprehensive guide to understanding our approach to processing refunds for transactions made through our platform. This Refund Policy is established to ensure clarity and fairness for all transactions, detailing the conditions under which a refund may be issued and the process for submitting a refund request. Please review this policy carefully to understand your rights and responsibilities in the event that you seek a refund for any payment made using our services.

Refund Eligibility 

Eligibility for a refund generally requires that the product or service has not been delivered as promised, or is found to be defective, incomplete, or significantly different from its description at the time of purchase. In order to qualify for a refund, customers must provide a valid proof of transaction and, if requested, evidence of the issue warranting the refund in accordance with our guidelines. Transactions that involve a violation of our Terms of Service, or are associated with fraudulent activities, will not be eligible for a refund under this policy.

Process of Refunding 

Upon receipt of the online registration form, refund claims that are valid will be processed manually within five to seven (5-7) business days. However, it is important to note that refunds may take additional days to appear in the customer's account depending on the processing time of the bank. 

Chargebacks 

A chargeback is a separate and distinct process from providing assistance and resolving transaction issues, and is intended to protect cardholders from unauthorized or fraudulent transactions. Chargebacks involve the bank or credit card company intervening directly to reverse a transaction. It is advisable to resolve issues through our support and dispute resolution channels first. Chargebacks may result in additional fees and restrictions on future use of our payment gateway services.

Dispute Resolution 

In the event of a dispute regarding a transaction, users are encouraged to reach out to our customer support team as the first step towards resolution. We aim to resolve all disputes amicably by reviewing each case individually and striving to reach a fair conclusion in a timely manner. If a dispute is not resolved through our internal processes, parties are then entitled to seek alternative dispute resolution methods such as mediation or arbitration.