We understand that occasionally issues or concerns may arise, and we are committed to resolving them promptly. We are committed to providing you with a seamless and secure payment experience. The Grievance Redressal Policy is designed to ensure that your complaints, feedback, and grievances are handled effectively, fairly, and transparently. We value your trust and confidence in our services. Our payment gateway has a structured process for resolving any issues you may encounter.
We outline in this policy how you can report grievances and how we will investigate, address, and resolve them in a timely manner. Rest assured, our goal is to maintain a high level of customer satisfaction and to provide you with a reliable and responsive channel for resolving any concerns you may have during your payment transactions.
Foundational Ideologies of Our Grievance PolicyAccessibility: All users, including those with disabilities or language barriers, should be able to easily access the grievance redressal process.
Fairness: Regardless of the user's status or circumstances, handle all grievances with impartiality and fairness.
Transparency: Maintain transparency in the grievance handling process by keeping users informed of progress and resolution.
Timeliness: Set clear timeframes for each stage of the grievance process to ensure a prompt and efficient resolution.
Confidentiality: While handling grievances, protect user information and maintain strict confidentiality.
Accountability: Assume responsibility for all actions and decisions taken during the grievance redressal process.
User-Centric: Make sure the needs and concerns of users are prioritized throughout the grievance resolution process.
With a simplified online form and a dedicated helpline number available 24/7 for immediate assistance, we have updated our grievance redressal system so our customers can easily report their concerns. By refining our process, we guarantee that your grievances are acknowledged as soon as possible, ensuring a quicker turnaround. The grievance handling procedure in our policy includes a clear roadmap, providing you with detailed updates at each step until a resolution is reached.
In order to resolve your payment-related grievances with the utmost efficiency and care, we have expanded our resolution team with qualified professionals. For continuous improvement of our services, we offer a feedback mechanism after a grievance has been successfully resolved, which is periodically reviewed.
Contact UsIf you have any concerns or queries regarding our Grievance Redressal Policy, feel free to reach out to us.